Who we are
Labs, the studio behind this site (‘we’, ‘us’), decides how the personal information described here is used. You can write to us about it at any time at hello@labs.online.
What we collect
When you book a call: your name, email address and business name, what you would like to make, any notes you add, the day and time you pick, your time zone, and the estimate from the cost calculator if you bring one.
If you become a client: your name and email address for your client account, your password (stored only as a secure hash we cannot read back), and the changes, messages and files you share in your dashboard.
When we email each other: the emails and anything in them.
Visits: we count visits to this site ourselves, without cookies. For each page we record its address, how long it is in view, how far it is scrolled and which parts of it are looked at, the site that sent you there, your type of device, browser, system and screen width, and your browser’s language and time zone (which tells us roughly which country you are in).
To tell one visitor from another within a day, your IP address and browser are combined with a secret that changes every day and is then thrown away; only the result is kept, never the address itself. So we cannot recognise you on another day, and visits are never linked to your name or email. Visits by the studio’s own team are not counted.
Technical information: the servers that run this site record basic information about each request, such as your IP address and browser, to keep the site working and secure, and to stop abuse.
How we use it
To arrange and hold your call (including a video link and a calendar invite), to reply to you, to prepare quotes, to do the work you ask for, to send you updates about your project, to keep proper records, to keep this site and your account secure, and to see which pages and parts of the site are useful so we can improve it.
Our reasons for using it
Data protection law asks us to say why we may use your information. We use it to take the steps you ask for before a project and to carry out our agreement with you; for our legitimate interests in running the studio, replying to enquiries and keeping the site secure; and where the law requires us to keep records. If we ever ask for your consent, you can withdraw it at any time.
Dictation in your dashboard
If you dictate a change instead of typing it, your browser turns your voice into text using its own speech service (in some browsers this is processed by the browser’s maker, such as Google or Apple). We receive only the text, never the recording.
Where it is stored
Some of these services may store or process information outside the country where you live, including in the United States. Where they do, they protect it with the safeguards data protection law requires, such as standard contractual clauses.
How long we keep it
Bookings: for up to 24 months after our last contact, unless we go on to work together.
Client accounts and project information: for as long as your project and account are active, then for up to 24 months, unless you ask us to delete them sooner.
Records we must keep, such as invoices: for as long as the law requires.
Visit counts: for up to 25 months, then deleted.
Server request records: for a short time only, to keep the site running and secure.
Keeping it safe
Your information travels over encrypted connections, passwords are stored only as secure hashes, and sign-in and booking links are single use and expire. Only the people working on your project can see it.
Your rights
You can ask us for a copy of your information, ask us to correct or delete it, ask us to limit or stop using it, object to how we use it, or ask for it in a form you can take elsewhere. Write to hello@labs.online and we will reply within one month.
If you are unhappy with how we have handled your information, you can complain to the data protection authority where you live or work. We would appreciate the chance to put it right first.
Children
This site and our services are for adults and businesses. We do not knowingly collect information from anyone under 16.
Changes to this policy
If we change this policy, we will update this page and its date, and tell you directly if the change affects information you have already given us.